Bittersweet
About 40 people lost their jobs last Friday, and it wasn't because they were bad at it. They lost their jobs because of business decisions gone wrong.
I was supposed to lose mine as well, but I was kept on because the company needed at least a skeleton crew for a new account.
It's sad because in my mind, I can still see agents on the phone dealing with difficult callers. I can still see people leaving their pods for some much needed break. I keep waiting for people to come up to me with questions and requests. In my mind, I can still see my team working hard and having fun at the same time.
I can still see Lesley sleeping between calls, Don trying his best to sneak to the bathroom, Dale running late after her break, Mitch pretending to be busy with Nichole and Marz, Rochelle messing with my pod...In my mind, I can still see and hear people trying their hardest to make an honest living. it seems only yesterday that I talked to my team about improving their stats and doing something that would make their families proud.
And as I sit here in front of my computer, I realize that things are bittersweet and surreal. I have a job while my team is unsure about getting jobs that would allow them to feed their families. I keep expecting to see them come in with smiles on their faces, ready to do what is possibly the most thankless job they will ever have.
TBC
I was supposed to lose mine as well, but I was kept on because the company needed at least a skeleton crew for a new account.
It's sad because in my mind, I can still see agents on the phone dealing with difficult callers. I can still see people leaving their pods for some much needed break. I keep waiting for people to come up to me with questions and requests. In my mind, I can still see my team working hard and having fun at the same time.
I can still see Lesley sleeping between calls, Don trying his best to sneak to the bathroom, Dale running late after her break, Mitch pretending to be busy with Nichole and Marz, Rochelle messing with my pod...In my mind, I can still see and hear people trying their hardest to make an honest living. it seems only yesterday that I talked to my team about improving their stats and doing something that would make their families proud.
And as I sit here in front of my computer, I realize that things are bittersweet and surreal. I have a job while my team is unsure about getting jobs that would allow them to feed their families. I keep expecting to see them come in with smiles on their faces, ready to do what is possibly the most thankless job they will ever have.
TBC
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